Return & Exchange Policy

At DIYOT, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the following terms:

Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order, provided that:

• The item has not been worn, used, washed, or damaged.
• All original tags are attached.
• The item is returned in its original packaging.
• The original invoice or proof of purchase is provided.

Manufacturing Defects

If you receive an item with a manufacturing defect, please notify us on the same day you receive your order. After verification, we will arrange a replacement or issue a full refund at no additional cost.

How to Request a Return

1. Submit your return or exchange request through our website or by contacting our customer support team.
2. Once approved, hand the item to the assigned shipping courier.
3. The returned item will be inspected before the return or exchange is processed.

Refunds

• The product value will be refunded excluding the original delivery fees, unless the return is due to a manufacturing defect or an error on our part.
• Refunds are processed within 2–4 business days after the returned item has been inspected and approved.
• Online payments will be refunded to the original payment method.
• Cash on Delivery orders will be refunded via bank transfer or store credit.

Need Help?

If you have any questions regarding returns or exchanges, please contact us through Instagram or our email . We are happy to assist you.